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Terms & Conditions

GENERAL TERMS & CONDITIONS

General Golden Circle Terms and Conditions apply to The Table from Golden Circle.  For detailed terms & conditions of the Golden Circle Programme, please visit: www.goldencircle.shangri-la.com

MEMBERSHIP, ENROLMENT & TERMINATION

Membership enrolment can be made online at The Table from Golden Circle website www.golden-circle.com/TheTable or by completing an enrolment form which is available at participating “Restaurants & Bars” (including coffee shops, cafes, hotel lobby lounge and other participating food and beverage outlets). Upon enrolment, Members may start to earn and redeem GC Award Points including on dining in Restaurants & Bars.  

For detailed terms & conditions on enrolment to the Golden Circle Programme, please visit: www.goldencircle.shangri-la.com 

GOLDEN CIRCLE DINING BENEFITS 

  1. Members are eligible to earn 1 GC Award Point for every 1 USD Qualifying Spend on dining.  Refer to the ‘Earning Golden Circle Award Points on Dining’ section below for detailed terms. 
  2. Members are eligible to redeem GC Award Points for instant dining, dining vouchers and unique culinary experiences.  Refer to the ‘Redeeming Golden Circle Award Points on Dining’ section below for detailed terms.  
  3. Diamond Members dining for lunch or dinner at participating Restaurants & Bars are entitled to a complimentary signature taste.  The signature taste options are at the discretion of each Restaurant & Bar. 
  4. Members are also entitled to exclusive local offers and experiences. These offers and experiences are at the discretion of our participating Restaurants & Bars worldwide. To participate in these local offers and experiences, Members must comply with any specific terms & conditions of that offer or experience.  
  5. Member exclusive discounts offered by any Restaurant or Bar must be requested in the Restaurant or Bar at the time of settling the bill, and may not be charged to a guest's room. No discounts can be applied at the hotel front-desk upon checking out.
  6. Local offers & experiences are not valid in conjunction with other offers and promotions.  

EARNING GOLDEN CIRCLE AWARD POINTS ON DINING

  1. Members may earn 1 GC Award Point on every USD 1 Qualifying Spend at participating Restaurants & Bars. 
  2. Jade and Diamond Members will receive 25% and 50% bonus points respectively on GC Award Points earned on Qualifying Spend at participating Restaurants & Bars. 
  3. Members are eligible to earn GC Award Points on all qualifying transactions, including where a discount may be applied. * 
  4. Members are required to provide their Membership number at the time of reservation and present their Membership card and proof of photo identity documents for verification upon dining in participating Restaurants & Bars. Payment for the Qualifying Spend must be made by the Member in order to earn GC Award Points.
  5. GC Award Points will be credited to a Member’s account two weeks after payment of charges in full for the Qualifying Spend at participating Restaurants & Bars.

REDEEMING GOLDEN CIRCLE AWARD POINTS ON DINING

A. Instant Dining 

  1. Members may redeem GC Award Points on instant dining if the bill is settled directly at participating Restaurants & Bars.  
  2. Instant dining may only be redeemed for the Member’s personal use and the Member must be present upon settlement of the bill at the participating Restaurant or Bar. Nominees may not redeem GC Award Points on instant dining.
  3. Members must present their Membership cards and valid photo identity documents for verification to complete the redemption. The name of the identity document must match the name printed on the Membership card. Failure to provide relevant documents may result in the hotel’s refusal to permit the redemption of GC Award Points for instant dining. The Company’s decision on verification shall be final.
  4. GC Award Points may only be redeemed on instant dining when sufficient valid GC Award Points posted to a Member’s account are available at the time when such request for redemption is made. GC Award Points will be deducted from the Member’s account at the time when the redemption is made.
  5. Members can redeem GC Award Points to settle full or partial payment of the bill, including taxes and service charges but not gratuities. All gratuities must be settled by cash, credit card or other payment method. If partial payment is made by redemption of GC Award Points, the remaining balance must be settled by cash, credit card or other payment method and will be eligible to earn GC Award Points. No GC Award Points will be earned on any amount of the bill settled by redemption of GC Award Points.  Members are required to indicate on the bill, the number of GC Award Points that the Member wishes to use and sign the bill as a confirmation of the redemption of GC Award Points for instant dining.
  6. Once the bill is settled, the transaction cannot be voided and the GC Award Points used will not be refunded.
  7. GC Award Points may be redeemed for instant dining at a cash equivalent rate of USD 0.1 per GC Award Point.
  8. Jade and Diamond members will receive 25% bonus when redeeming GC Award Points on dining at a cash equivalent rate of USD 0.125 per GC Award Point. ** 
  9. The maximum number of GC Award Points that can be used per transaction is 50,000 GC Award Points or its local currency cash equivalent.
  10. GC Award Points will be converted into local currency cash equivalent based on the monthly exchange rate defined by Golden Circle.
  11. Instant dining redemptions are not available in conjunction with any other offers or promotions.  
  12. GC Award Points cannot be redeemed to settle payment for gift vouchers, merchandise or services contracted out by The Company to a third party.
  13. Black-out dates may apply for redemption of GC Award Points on instant dining.  
  14. Instant dining redemptions are subject to availability and GC Award Points may not be redeemed during system downtime or maintenance at the relevant participating Restaurants & Bars. 
  15. The Company reserves the right to accept or reject instant dining redemptions at its sole and absolute discretion without prior notice.

B. Golden Circle Redemption Vouchers

  1. Members may redeem GC Award Points in exchange for ‘GC Redemption Vouchers’ available through the website www.goldencircle.shangri-la.com
  2. Members can redeem GC Redemption Vouchers for a Nominee.
  3. Members will receive a confirmation email with a redemption award reference number after completion of the redemption.
  4. GC Award Points will be deducted from the Member’s account at the time when the redemption is made.
  5. A Member or Nominee (as the case may be) must validate the GC Redemption Voucher in person. A Member must present the Membership card and proof of photo identity document at the pre-selected hotel prior to the voucher being used in the participating Restaurants & Bars.   If the voucher is used by a Nominee, he/she shall provide proof of identity and the confirmation of his/her relationship to the Member who redeemed the GC Redemption Voucher, so that the hotel can verify the identity of the Nominee. Failure to provide relevant documents may result in the hotel’s refusal to permit the use of the GC redemption voucher.
  6. Upon validation of the redemption award reference number, the Member or Nominee (as the case may be) will be issued a GC redemption voucher.
  7. GC redemption vouchers can only be used at participating Restaurants & Bars at the pre-selected hotel on the date of validation, subject to Terms and Conditions printed thereon. Prior reservations must be made with the relevant Restaurants & Bars.  
  8. The original GC redemption vouchers must be presented at the time of payment at the Restaurants & Bars.  
  9. GC redemption vouchers cannot be used to settle charges on banqueting, outside catering and event spends, or if the expenses from Restaurants & Bars are charged to a room account.
  10. GC redemption vouchers can be redeemed to settle full or partial payment of the bill, including taxes and service charges but not gratuities. All gratuities must be settled by cash, credit card or other payment method.
  11. The maximum value of GC redemption vouchers that can be used to settle payment for each transaction is USD 5,000 or the local currency equivalent.
  12. The cash value of the GC redemption vouchers are clearly stated on the respective vouchers. The GC redemption vouchers cannot be exchanged for cash. No change will be returned for spending that is below the amount stated on the voucher and the Member or Nominee is required to pay for any spend exceeding the voucher amount.
  13. Black-out dates for the use of GC redemption vouchers may apply.
  14. The Company is not responsible for lost, stolen or damaged GC redemption vouchers.
  15. GC redemption vouchers are valid for six months from the date of redemption. Once expired, the validity of the voucher cannot be extended.
  16. GC redemption vouchers are not transferable and will be deemed void if a person other than the Member or Nominee (as the case may be) attempts to use the vouchers.
  17. GC redemption vouchers cannot be used to purchase merchandise or services which are contracted out by The Company to a third party.
  18. No amendment or cancellation is allowed once a GC redemption voucher is redeemed.

C. Unique Culinary Experiences

  1. Members may redeem GC Award Points in exchange for unique culinary experiences.  
  2. Members can redeem unique culinary experiences for a Nominee.
  3. Unique culinary experiences are subject to availability.  
  4. A Member may only redeem unique culinary experiences, if sufficient valid GC Award Points posted to the Member’s account are available at the time when such request for redemption is made account. Additional points may be purchased here >
  5. All confirmed redemptions for unique culinary experiences are deemed final.  No changes and no refunds to confirmed redemptions will be made.  
  6. Members confirming redemptions for a unique culinary experience must comply with all the relevant terms and conditions of the specific experience being purchased. 
  7. GC Award Points will be deducted from the Member’s account at the time when redemption is made. Members will receive a confirmation of the redemption and the itineraries for the experiences via email.    
  8. Unique culinary experiences are non-transferable and Members may not sell, assign, transfer, re-market, or otherwise dispose of, a unique culinary experience that has been redeemed.  
  9. Availability of unique culinary experiences are subject to change and if any experience becomes unavailable for any reason, The Company reserves the right, at its discretion, to substitute a substantially similar experience or refund GC Award Points that have been used by the Members to redeem the experience. 
  10. Without prejudice to point 9 above, if a unique culinary experience (including any live experience or Member participation experience) is prevented, delayed, restricted or interfered with by events or causes beyond the control of The Company or relevant Partner, The Company or the relevant Partner shall be excused from the performance to the extent of the prevention, delay, restriction, or interference. The Company reserves the right, at its discretion to refund GC Award Points that have been used by the Members to redeem the experience.
  11. Golden Circle reserves the right to disqualify any participant who fails to comply with any of the terms and conditions that apply to redemption of or participation in, a unique culinary experience
  12. Members participate in unique culinary experiences at their own risk and are deemed to have agreed to release and hold harmless, The Company, Participating Hotels and Partners from and against any loss, damage, injury, claim or cause of action arising out of participation in an experience.  
  13. The Company may at any time amend, modify or supplement any terms and conditions applicable to the unique culinary experiences available for redemption, and a Member’s continued participation will constitute their acceptance of any such amendment, modification, or supplement.

 

Note:  The following benefits are not available at the below properties, until further notice.  

* Members are eligible to earn GC Award Points on all qualifying transactions, including where a discount may be applied.

** Jade and Diamond members will receive 25% bonus when redeeming GC Award Points on dining at a cash equivalent rate of USD 0.125 per GC Award Point.    

1) Shangri-La Hotel, At The Shard, London, United Kingdom 

2) Shangri-La Hotel, Toronto, Canada, 

3) Shangri-La Hotel, Vancouver, Canada

4) Shangri-La Hotel, Paris, France 

5) Shangri-La Hotel Bosphorus, Istanbul, Turkey

6) Shangri-La Hotel, The Marina, Cairns, Australia 

7) Hotel Jen Brisbane, Australia

8) Sule Shangri-La Yangon, Myanmar